As a popular music streaming service with over 75 million songs, Amazon Music has a considerable number of users. However, sometimes users get desperate when they encounter an unexpected problem such as “Amazon Music keeps stopping” . If you want to fix this issue, this article will explain why Amazon Music keeps stopping and provide the solutions available for Android and iOS users.
Part 1. Why does Amazon Music keep stopping?
Before fixing the issue, there are several things you need to know to diagnose the “Amazon Music keeps stopping” issue on your device. But the first thing to know is: “Why does Amazon Music keep stopping? » or “Why does my Amazon Music keep crashing? »
According to Amazon Music, limiting audio quality may be an answer. For music HD And Ultra with Amazon Music Unlimited , Amazon Music keeps stopping due to internet connection or device.
Despite the connection, some devices cannot support the bit depth of 16 bits and the sampling rate of 44,1 kHz required by HD and Ultra HD. The question “Amazon Music stops playing after one song” can be solved here. If only one song happens to be in HD or Ultra, it is possible to upgrade to another audio quality or use an external DAC capable of handling the required 16-bit or 44.1 kHz. What you need to do is check out the page « Now Playing » from the Amazon Music app to check the audio quality of the song that is blocked.
However, for most Amazon users, instead of "Amazon Music stops playing after a song", it is “Amazon Music stops playing after a few songs” that's the problem and it's not HD or Ultra music – Amazon Music just crashes for no reason. The answer is that sometimes a wrong application date can cause Amazon Music to stop playing after a few songs, until further correction is made by Amazon Music. Or sometimes this problem has existed for a long time and needs an immediate update.
Don't worry. It is still possible to learn how to fix the “Amazon Music Keeps Crashing” issue and be able to listen to Amazon Music again without sudden interruptions. This article proposes 5 solutions available for android and iOS devices.
Part 2. How to Fix “Amazon Music Stops All the Time” Issue?
To fix the “Amazon Music keeps stopping” issue, there are 5 steps available for both android and iOS devices: restart the device, confirm connection, force stop and reopen the Amazon Music app, and clear the Amazon Music app cache or reinstall the Amazon Music app.
Usually, in one or more steps, Amazon Music can be streamed again without problems. If you have already tried some of these steps, check the following steps and try something new.
Restart the device
The first thing to do is to restart your Android or iOS device, because sometimes a simple restart can fix most problems, including “Amazon Music keeps stopping”.
Confirm connection
This step is also the same on Android and iOS devices. Confirm that your device is connected to the Wi-Fi or to a mobile network . If you are using a mobile network, check that the " Settings " of the Amazon Music application allow the option » Cellular « .
Noticed : Both of these internet connections need to be strong enough to stream Amazon Music songs, especially for HD and Ultra HD music with Amazon Music Unlimited.
Force stop and reopen the Amazon Music app
To begin with, if the Amazon Music app is unresponsive and seems frozen, it is also possible to force stop and reopen the Amazon Music app.
Force stop and reopen the Amazon Music app on Android
Open 'Settings' and choose ‘Apps ＆ Notifications’ in the selection list. Select » All apps « and find » Amazon Music « in the list of available applications. Press on « Amazon Music » and press “Force stop” to shut down Amazon Music and open it again to see if there are any improvements.
Force stop and reopen the Amazon Music app on iOS
Since the homepage , swipe up from the bottom of the screen and pause in the middle of the screen. Swipe right or left to find the Amazon Music app, then swipe up on the app preview to force stop Amazon Music.
Clear Amazon Music app cache
When streaming music, the Amazon Music app may create too many files and need more space. Sometimes a simple cleaning can solve this problem.
Reinstall the Amazon Music app
Before reinstalling the Amazon Music app, the first thing you need to do is uninstall it from your devices.
Reinstall the Amazon Music app on Android
1. Touch and hold the Amazon Music app icon. Press on « Uninstall ", then confirm.
2. Open it « Google Play Store » and search for Amazon Music to reinstall the app.
Reinstall the Amazon Music app on iOS
1. Touch and hold the Amazon Music app icon. Select " DELETE " and confirm.
2. Open the ‘ »App Store » and search for Amazon music to tap « installer » l’application.
Part 3. How to Download Amazon Music Without Limits
The usual troubleshooting steps above still work for Android and iOS devices. However, according to some Amazon Music users with other devices like Samsung , Amazon users may still have the same question: “Why is my Amazon Music stopping?” Unfortunately, the most common case is that this problem resolves slowly, and users have to wait until the next time « Amazon music is unable to stream again » ou « Amazon music keeps stopping again ».
Do not despair. If you're tired of the same troubleshooting steps and want to escape the platform's control and stream Amazon Music without limits, sometimes you need a powerful third-party tool.
Amazon Music Converter is a powerful professional Amazon Music downloader and converter, which helps Amazon Music subscribers to solve most Amazon Music issues like Amazon Music crashing. You can use Amazon Music Converter to download Amazon music in several simple audio formats, with sample rate or depth, bit rate and channel, to get the same listening experience in Amazon Music, but more fluidly. Besides, Amazon Music Converter can keep all your favorite songs from Amazon Music with full ID3 tags and original audio quality, so it's no different from streaming songs on Amazon Music.
Main Features of Amazon Music Converter
- Download songs from Amazon Music Prime, Unlimited and HD Music.
- Convert Amazon Music songs to MP3, AAC, M4A, M4B, FLAC and WAV.
- Keep the original ID3 tags and lossless audio quality from Amazon Music.
- Support for customizing output audio settings for Amazon Music
You can download two versions of Amazon Music Converter for a free trial: Windows version and Mac version. Just click the "Download" button above to download music from Amazon.
Step 1. Select and add Amazon Music
Download and install Amazon Music Converter. Once it is launched, the detected Amazon Music app will be launched or relaunched automatically to ensure smooth conversion. To access your playlists, you need to sign in to your Amazon Music account. You can then start dragging and dropping whatever you want from Amazon Music, such as tracks, artists, albums and playlists, into the central screen of Amazon Music Converter or copy and paste the relevant links into the search bar at the top of the screen. Added music tracks from Amazon are now waiting to download to your device.
Step 2. Personalize the listening experience
Now click on the menu icon – “Preferences” icon on the top menu of the screen. Parameters such as sample rate, channel, bit rate of MP3, M4A, M4B and AAC formats, or bit depth of WAV and FLAC formats can be set according to device requirements or preferences. For output format, we recommend you choose MP3 . Additionally, song sampling rates can be maximized at 320 kbps , which contributes to better audio quality than 256 kbps from Amazon Music. You can also choose to archive songs by none, artist, album, artist/album, so you can easily categorize songs to listen to. Don't forget to click the "OK" button to save your settings.
Step 3. Download and Convert Amazon Music
Before clicking the button "Convert" , please note the exit path at the bottom of the screen. You can click on the icon to three points next to the output path to search for a folder and select the output folder where the music files will be stored after conversion. Press the “Convert” button and the songs will be downloaded at a fast speed 5 times superior. The whole process will only take a few moments and you will be able to access the downloaded files on your computer rather than from the frozen Amazon Music.
Conclusion
By now you should have learned what to do when Amazon Music shuts down. Remember that even if the troubleshooting steps provided fail, you can always turn to Amazon Music Converter to solve this problem in 3 simple steps. Try your luck !